Request account deletion
Last updated: August 2026 · Applies to the Rabi Garage app (com.rabi.garage)
1. Who can use this form
- Workshop owners and staff who sign in to Rabi Garage — use the form below.
- Workshop customers (people who bring a vehicle in) do not have a login. Your details are entered and owned by the workshop; Rabi Garage only stores them on the workshop's behalf. Please contact the workshop that serviced your vehicle. If they do not respond, submit the form below and name the workshop — we will pass the request on.
2. What gets deleted
When the request is processed, we remove your identity from the system:
- Sign-in is permanently disabled — your email and phone number no longer work as credentials
- Your name, email address and phone number are removed from your user profile
- Your profile photo and personal contact details are removed
- Sessions, device tokens and push notification registrations are deleted
- We stop sending you any email or notification
3. What is retained — and why
Some records are not deleted, because they are the workshop's business books rather than your personal data. After deletion these records are no longer linked to your identity — they remain only as the workshop's figures:
- Work orders, quotes, invoices and payment history already recorded
- Attendance records, commissions and salary already paid out
- Stock receipts, expense vouchers and other accounting entries
- Audit logs kept for dispute resolution
This follows accounting record-keeping requirements and the workshop's ownership of its own business data. If you want these records removed as well, that is the workshop owner's decision — please contact the workshop first.
4. How long it takes
- We acknowledge your request within 3 business days
- The request is completed within 30 days of receipt
- We may contact you to verify that you own the account before deleting it
- Backups roll over completely within 90 days afterwards
5. Submit a request
Fill in the form below. Use the exact email address and phone number you sign in with — if they do not match our records we cannot verify you and will have to ask again.
Request received. We will reply within 3 business days and complete it within 30 days.
6. Alternative
If the form does not work, call +84 969 190 701 during business hours or email support@rabigarage.com, with your full name, sign-in email and phone number.